Yourself with this tool and see the trunk actually. I called our PRI provider but they said this is controlled from our side.Ĭisco CUCM v10 SIP Integration with ShoreTel 13.2. Disregard what the physical phone says when you. Check that the user group that your users are in has permissions for external assignment set in the call features, and allows trunk to trunk transfer in telephony features. This is happening in multiple offices, using that same number as office A. If so, you can open the trunk test tool yourself on there and make a test call, which may show you some useful information. If you are really in the fast reader group, you can set the test tool options to point the call at your own remote handset. You can actually bring up the test tool, and right click a particular telephone line and place a call. Compusoft Winner Kitchen Design Software. ShoreTel has a trunk test tool that has some usability. It needs to be (222) 222-2222 so people can call back if they miss the call. Now, when office B makes a call to an outside number it shows (111) 111-1111 on the called ID. If someone wants to call Office B they dial (222) 222-2222 and the call goes directly to that office, no issue.
#Shoretel trunk test tool code
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#Shoretel trunk test tool how to
When office A makes an outside call it shows for example (111) 111-1111 on the caller ID. ShoreTel Connect Maintenance Guide 13 Preface The ShoreTel Connect Maintenance Guide describes how to troubleshoot and solve problems that can arise in a highly complex system. The Trunk Test tool allows you to select a trunk to view by site, rather than viewing all trunks. I'm wondering if anyone has seen this before. You can find the tool in the ShoreTel program folder. Are the SIP devices using DHCP or Static IP 2. In trunk planning, the following need to be considered. Note: A ShoreGear switch can only support one Trunk Group with Dynamic IP addressing. Ok, I can't be the only one that finds 14.2 not so 'Brilliantly Simple' as the previous server software? 2.2.4 System Settings Trunk Groups ShoreTel Trunk Groups support both Dynamic and Static SIP endpoint Individual Trunks.
How To Report Trunk Activity ShoreTel® Director - Duration: 5:03.
They developed an error when starting up Trunk Test Tool. Is this where i would put in the analog phone numbers? Thanks, Glynn.Client running ST 7.5 on an SBE system. If incoming calls are being directed to the wrong number, you can go in and see a log of all of the calls and which lines picked them up. The Trunk Test tool allows you to troubleshoot the system when things aren’t working properly. Here is where im confused, on the new individual trunk page i have the following options: Number: Switch Port: Jack#: I know the Jack# is optional and the switch port is the one on the switch that i set up for the trunk (it a SG90V switch), what I don't know is what i put in as the Number. In the video below, Christian Beary, one of our Tier One Technicians, shares the Just One Thing he loves about the ShoreTel phone system. I assuming you just punch it down to the Amphenol cable and create an Analog Loop Start trunk group, then add individual trunks to it. If you don't get any activity on the tool, then we'll have to revisit your configuration. Once you see the call go through, test by making a call from ShoreTel over to CUCM. This way you can familiarize yourself with this tool and see the trunk actually connect. Problem is, i have no clue how to go about accomplishing this. The deal is, this new customer is not getting a PRI or SIP trunk, they have 8 analog lines that come into the building that we need to use for their shoretel deployment. I know most of how to set it up, but I was thrown a curve ball as my first install. At this point you should have a working trunk to VoIP.ms, which you can confirm by opening the trunk test tool, which is in the ShoreTel folder in your Start Menu -> Programs. Signaling Group and Trunk Group 3.6.1 SIP Signaling Group In the test configuration. Hey Guys/Gals, New shoretel engineer here and will be setting up my very first shoretel deployment here soon. Configuring SIP TrunksHow to Setup SIP Trunks in ShoreTel Director.
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